Shipping & Returns
Techno Glow ships to virtually any address in the world. We always strive to provide you with rapid and economical delivery of your orders. We have located our distribution center in Minnesota … the center of the US, but no worries about our deliveries. Our location provides us with the shortest average shipping distance within the US, and we have special arrangements with local snow removal so we meet our winter delivery commitments.
We take our turn around time very seriously and strive to process and ship orders within 1 business day after receipt. We ship domestically and worldwide using USPS and FedEx. We can make special arrangements if your company requires use of your account number or a different shipping agent (ex: UPS). If you are experiencing any issues with placing your order, please contact us.
Tracking is available for shipments, but the tracking is limited for international shipments that are not priority. If you are outside the US we recommend upgrading to priority shipping for best service. First class mail shipping may take 1-3 weeks to Canada and 1-2 months for the rest of the world. Most first class mail orders usually gets delivered within Europe, Asia and Australia within 14 days of placing the order. We are not responsible for duties and taxes. Most first class mail orders get delivered within 4 business days of shipment throughout the USA.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, delivery date estimates may appear on the shipping quotes page. Orders over 20 pounds will be shipped with FedEx or DHL. The shipping rates for many items we sell are weight-based. The weight of each such item can be found on its detail page. Shipping companies' policies require all weights be rounded up to the next full pound.
Powders are not subject to hazmat requirements and therefore can be sent any country relatively inexpensively.
Most new, unopened items may be returned within 90 days of shipment for a full refund. We'll pay return shipping costs if the return is a result of our error (ex: incorrect or defective item). We guarantee our pigments to be of the highest commercial grade quality available. We stand behind every product that we sell.
Refunds are generally processed within two weeks of receipt at Techno Glow from the return shipper. We strive to make refunds more quickly. Refund processing includes the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
The refund process can be started from within your account. Sign in here.