Shipping & Returns
- We Ship Worldwide (Some countries are excluded. Read more below)
- Free Standard USA Shipping Available on Orders over $35
- Express Shipping Options Available at Checkout
- Orders Ship within 1 Business Day from Texas
Techno Glow ships to virtually any address in the world. We always strive to provide you with rapid and economical delivery of your orders. We have located our distribution center in Ennis, Texas. Our location provides us with a short average delivery time of 2-4 days in the lower 48 states.
We take our turn around time very seriously and strive to process and ship orders within 1 business day after receipt. We ship domestically and worldwide using USPS, UPS and DHL. We can make special arrangements if your company requires use of your account number or a different shipping agent (ex: FedEx). If you are experiencing any issues with placing your order, please contact us.
Tracking is available for shipments, but the tracking is limited for international shipments that are not priority or express. If you are outside the US we recommend upgrading to priority USPS shipping or DHL for best service. First class mail shipping may take 1-3 weeks to Canada and 1-2 months for the rest of the world. Most first class mail orders usually gets delivered within Europe, Asia and Australia within 14 days of placing the order. We are not responsible for duties and taxes. Most first class mail orders get delivered within 2-4 business days of shipment throughout the lower 48 states of the USA.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, delivery date estimates may appear on the shipping quotes page. Orders over 20 pounds will be shipped with USPS, UPS or DHL. The shipping rates for many items we sell are a one time flat fee or weight-based. The weight of each such item can be found on its detail page. Shipping companies' policies require all weights be rounded up to the next full pound. Techno Glow is not responsible for late deliveries due to weather conditions or national emergencies.
Powders and paint are not subject to hazmat requirements and therefore can be sent any country relatively inexpensively.
Important Express Service Information: Shipping services may be delayed or disrupted due to severe weather, natural disasters, and other uncontrollable circumstances. Delivery times cannot be guaranteed and carriers won't provide refunds for late deliveries during active disruptions. If Techno Glow is at fault for any express service delays, such as overnight or two-day air, we will refund the shipping cost. If the delay is caused by the carrier for reasons other than uncontrollable conditions, we will assist in resolving the issue and provide a refund.
Frequently Asked Questions
Do you offer worldwide shipping?
We provide shipping services to most countries across the globe. However, please note that we are unable to ship to the following countries: Afghanistan, Belarus, Bhutan, Brunei Darussalam, Cuba, Iran, Lao People's Democratic Republic, Libya, North Korea, Russian Federation (due to conflict in the region), South Sudan, Sudan (due to conflict in the region), Syrian Arab Republic, Timor-Leste, Turkmenistan, and Yemen. Please note that this list is subject to change without prior notice.
What shipping options are available for Canada?
We provide a range of shipping options for deliveries to Canada, including USPS, UPS, and DHL. In addition, we offer a special flat rate shipping option priced at $12.99 for Canadian orders.
Here's how the $12.99 flat rate shipping option works: Every Friday, we consolidate all orders with the $12.99 flat rate shipping option bound for Canada. These packages are shipped via UPS Express to our agent in Winnipeg. Once the package arrives in Winnipeg, typically within one week from leaving our warehouse, it will be handed over to Canada Post, and the tracking number will become active. This method usually ensures faster delivery compared to regular postal service. Import duties and taxes are also covered by us, so you can rest assured there won't be any additional charges to worry about. this method can take at least 2 weeks. Most packages gets delivered within 3 weeks from time of order.
Do you ship to Mexico?
Yes, we do offer shipping to Mexico; however, it is essential to have a dedicated customs clearing agent in Mexico for the smooth processing of your package. If you do not have a dedicated clearing agent, there is a higher risk that the packages may not reach their destination successfully.
In certain cases, it may be advantageous to have your packages shipped to a freight forwarder or friends in the US, allowing you to collect the packages from them. This alternative approach can provide a more reliable and convenient way to receive your shipments.
Do all your products have worldwide shipping available?
The majority of our products, including pigments, paints, and various other items, can be shipped worldwide. However, please note that there are a few exceptions, such as certain resin epoxies and aerosol cans. Please refer to the product descriptions for any specific limitations or restrictions.
What are the charges for international shipping?
The cost of international shipping is determined based on the dimensions and weight of the product. To obtain a shipping quote, simply add the desired products to your cart and you will be able to view the available shipping options and their respective rates.
What is the procedure if I don't receive my international order?
In the event that you haven't received your international order within 90 days, we have two options available. We can either reship a new order to you or provide a full refund.
It is crucial to remain vigilant and stay informed about any notices, emails, or phone calls you may receive from your country's import customs or carrier. This is particularly important to ensure that any applicable import fees are paid by you for the clearance of the package. Please note that we cannot be held responsible for any neglect in this regard.
Most new, unopened items may be returned within 90 days of shipment for a full refund. We'll pay return shipping costs if the return is a result of our error (ex: incorrect or defective item). We guarantee our pigments and paint to be of the highest commercial grade quality available. We stand behind every product that we sell.
Refunds are generally processed within two weeks of receipt at Techno Glow from the return shipper. We strive to make refunds more quickly. Refund processing includes the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
The refund process can be started from within your account. Sign in here.