Shipping & Returns
- We Ship Worldwide
- Free Standard USA Shipping Available on Orders over $35
- Express Shipping Options Available at Checkout
- Orders Ship within 1 Business Day from Texas
Techno Glow ships to virtually any address in the world. We always strive to provide you with rapid and economical delivery of your orders. We have located our distribution center in Ennis, Texas. Our location provides us with a short average delivery time of 2-4 days in the lower 48 states.
We take our turn around time very seriously and strive to process and ship orders within 1 business day after receipt. We ship domestically and worldwide using USPS, UPS and DHL. We can make special arrangements if your company requires use of your account number or a different shipping agent (ex: FedEx). If you are experiencing any issues with placing your order, please contact us.
Tracking is available for shipments, but the tracking is limited for international shipments that are not priority or express. If you are outside the US we recommend upgrading to priority USPS shipping or DHL for best service. First class mail shipping may take 1-3 weeks to Canada and 1-2 months for the rest of the world. Most first class mail orders usually gets delivered within Europe, Asia and Australia within 14 days of placing the order. We are not responsible for duties and taxes. Most first class mail orders get delivered within 2-4 business days of shipment throughout the lower 48 states of the USA.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, delivery date estimates may appear on the shipping quotes page. Orders over 20 pounds will be shipped with USPS, UPS or DHL. The shipping rates for many items we sell are a one time flat fee or weight-based. The weight of each such item can be found on its detail page. Shipping companies' policies require all weights be rounded up to the next full pound. Techno Glow is not responsible for late deliveries due to weather conditions or national emergencies.
Powders and paint are not subject to hazmat requirements and therefore can be sent any country relatively inexpensively.
Important Express Service Information: Shipping services may be delayed or disrupted due to severe weather, natural disasters, and other uncontrollable circumstances. Delivery times cannot be guaranteed and carriers won't provide refunds for late deliveries during active disruptions. If Techno Glow is at fault for any express service delays, such as overnight or two-day air, we will refund the shipping cost. If the delay is caused by the carrier for reasons other than uncontrollable conditions, we will assist in resolving the issue and provide a refund.
Most new, unopened items may be returned within 90 days of shipment for a full refund. We'll pay return shipping costs if the return is a result of our error (ex: incorrect or defective item). We guarantee our pigments and paint to be of the highest commercial grade quality available. We stand behind every product that we sell.
Refunds are generally processed within two weeks of receipt at Techno Glow from the return shipper. We strive to make refunds more quickly. Refund processing includes the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
The refund process can be started from within your account. Sign in here.